FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
UNKNOWN CHARGE ON MY CREDIT CARD, WHO IS SPEAKEASY?
Speakeasy provides the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.
DID NOT RECEIVE CONFIRMATION EMAIL BUT RECEIVED A CHARGE ON MY CARD?
Oftentimes confirmation emails may end up in spam folders. If you are unable to recover your confirmation or order number please contact email@example.com for further assistance.
HOW LONG TILL I RECEIVE MY ORDER?
Order's are estimated to ship within 2-5 business days of purchase. Shipping times are estimated at 2-10 business days (excluding high volume/holiday seasons, presale/pre-orders, out-of-stock items, etc.)
HOW CAN I TRACK MY ORDER / MY TRACKING ISN'T WORKING?
A tracking email will be provided once the order has shipped. Once an order has been received by the local carrier to their local delivery depot, the tracking information provided will update.
- West Coast Orders: Typically received within 1-5 business days
- Mid Central Order: Typically received within 5-7 business days
- East Coast Orders: Typically received within 7-10 business days
WHO IS MY LOCAL CARRIER?
Please visit our Shipping & Return Info page for more information.
DO I HAVE TO SIGN FOR MY PACKAGE?
Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age. We recommend shipping to an address, whether home or workplace, where someone would be available during the day to accept the delivery. We can not ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations.
HOW DO I CANCEL MY ORDER?
Contact firstname.lastname@example.org for any cancellation requests as soon as possible. If the order has already been fulfilled/shipped, fees to cancel may apply.
I NEED TO CHANGE MY DELIVERY ADDRESS.
Please reach out to email@example.com to request an address change as soon as possible, we will do our best to accommodate. Please provide new shipping address within your request.
If an order has been fulfilled or shipped, changes may not be available and/or charges may apply. After an orders placement, changes cannot be guaranteed.
WHY CAN’T I SHIP TO MY LOCATION?
Due to rules and regulations, paired with carrier reach, we are limited to certain states and zip codes at this time.
We cannot ship Spirits to the following states: Alabama, Alaska, Arkansas, Hawaii, Iowa, Kansas, Maryland, Massachusetts, Maine, Michigan, Minnesota, Missouri, Montana, South Dakota, Tennessee, Utah, Vermont, West Virginia, and Wyoming. -- We hope to be able to work with these states in the future!
WHAT HAPPENS IF MY ORDER WAS RETURNED?
A carrier will make up to 2-3 attempts to complete your delivery with an adult signature. Orders will be returned after the maximum number of delivery attempts have been made. Please note reshipment and/or return fee's may apply.
Contact firstname.lastname@example.org for order assistance.
PRODUCT ARRIVED DAMAGED OR WAS DAMAGED IN TRANSIT?
Please inspect the order's contents immediately upon delivery. If an item either arrives damaged or was damaged in transit, please contact email@example.com. If a product arrives damaged upon delivery, a picture will be requested for processing.
CAN I EXCHANGE OR RETURN ITEMS PURCHASED?
No returns or exchanges can be processed after delivery has been completed. All Sales are final.
WHY WAS I CHARGED SALES TAX?
Product fulfillment and purchase is processed in California. California sales tax will apply, regardless of shipping destination.
CAN’T FIND MY ORDER IN MY ACCOUNT, HOW CAN I ADD IT?
An account must be created before an order is placed. Orders can not be retroactively added to an account after order has already been processed.
HOW CAN I ADD TO MY ORDER?
After purchase, items in an order can not be adjusted (add or sub). A second order would be required or a cancellation request of original purchase would be needed. After cancellation and refund have been confirmed, a new order would need to be placed for the corrected quantity and bottles wished.
MY BILLING ADDRESS INCORRECT.
As long as the shipping address provided is correct and you've received your confirmation order number, the order will be fulfilled and delivered correctly.
HOW CAN I ADD A GIFT MESSAGE TO MY ORDER?
We do not have the capability to include gift messages at this time.
CAN I SPLIT MY ORDER TO SHIP TO TWO DIFFERENT LOCATIONS?
We can not split shipments of a single order placed. If different locations for shipment are required, two separate orders would need to be placed.